Returns

Returns & Exchanges

We design every piece with purpose. But if something’s not right, we’ll make it easy to sort.

You have 14 days from delivery to return any unworn items in original condition and packaging. All returns must be clean, with tags attached.

If you need to exchange a size or try something else, the best route is to return the item and place a new order. This ensures you get what you need quickly without delays.

How to Start a Return
Email us at hello@cortepadel.com with your order number and the item(s) you’d like to return. We’ll send over your return label and simple instructions.

Returns must be sent back within 7 days of receiving your label.

Return Costs
We currently don’t offer free returns unless the item is faulty. Return shipping fees will be deducted from your refund total:

    •    UK returns – £4.00
    •    Europe – £10.00
    •    Rest of World – £15.00

Exchanges are not charged – just reorder the right item and we’ll refund the return once it’s back with us.

Refunds
Once your return is received and approved, we’ll process your refund within 5–7 working days. You’ll get an email confirmation once it’s been issued.

Please note: refunds are always returned to the original payment method.

Faulty or Incorrect Items
Mistakes happen, but we’ll put them right. If you’ve received a damaged or incorrect item, email hello@cortepadel.com with your order number and a clear photo. We’ll sort it as a priority.

Final Sale Items
Any product marked as Final Sale or Non-Returnable at checkout can’t be returned or exchanged unless faulty.

Any Questions?
Reach out to our team at hello@cortepadel.com. We’re here to help, wherever you are in the world.