FAQ

FAQs
Still got a question? You’ll find the most common answers below. If not, drop us a message at hello@cortepadel.com and we’ll be happy to help.

 1.⁠ ⁠Where do you ship from?
All orders are shipped from our base in Manchester, United Kingdom.

 2.⁠ ⁠Do you ship internationally?
Yes – we currently ship to over 130 countries worldwide. Full details and delivery costs can be found on our Delivery & Shipping page.

 3.⁠ ⁠How long will my order take to arrive?
UK orders usually arrive within 2–5 working days. International orders vary depending on location, but typically take 3–8 working days. You’ll receive full tracking info once your order is dispatched.

 4.⁠ ⁠How do I track my order?
You’ll receive a dispatch email with tracking details as soon as your order ships. Royal Mail and UPS both offer live tracking and delivery options through their apps.

 5.⁠ ⁠How do I return an item?
Email hello@cortepadel.com with your order number and the item(s) you’d like to return. We’ll send you a return label and instructions. You have 14 days from delivery to send it back.

Full returns info here: Returns & Exchanges

 6.⁠ ⁠Do you offer exchanges?
We recommend placing a new order for the item you want and returning the original. This is the fastest way to get what you need. Your return will be refunded once it arrives back with us.

 7.⁠ ⁠What if I received the wrong item or something is faulty?
Email us with a photo and your order number – we’ll get it sorted as quickly as possible.

 8.⁠ ⁠Will I have to pay customs duties or taxes?
We cover duties and taxes for the UK, EU and USA. If you’re based elsewhere, your local customs authority may charge fees. Check your government website for more info.

 9.⁠ ⁠Can I make changes to my order after it’s placed?
Once an order is confirmed, we can’t make any changes. Please double-check your details before checking out.

10.⁠ ⁠I missed the launch. Will you restock?
Some pieces may return in future editions – but once a product sells out, it’s not guaranteed to come back. The best way to stay in the loop is by joining our waitlist or email list at cortepadel.com.